Sounds like they're busy dealing with gimbal issues that were bound to come up- new product bugs that need to worked out.Support team has been e-mailed twice now, they are working on a fix will have me an answer in 3 hours. That was 5 hours ago.
They have also been avoiding giving me an RMA number for both the gimbal and solo which i have been asking for a month now. After being promised multiple times even on there twitter account that they GUARANTEE i can do 30 day MBG. But when it comes time that I actually want to do it there backpedaling.
Not much you can do but be patient and let them work it out.
Keep us posted on what happens! Don't forget, some of us are new, just ordered our gimbals a few weeks ago, and probably won't see them until Christmas.