I don'tm know what the issues are, but it would seem to be my experience is pretty much the same. I had a crash back in March or Feburary, been so long I forget, anyway, the thing is I started a chat with the tech support and after exchanging some photos of the gimble they determined there was no real damage to it. Okay, so he said I could power it up, which I did and it seemed to power up just fine, so after replacing the broken blade, I powered it up again, this time it didn't power up correctly, the lights never changed to the white and red configuration, so I powered it down and back up again, the same thing happened, well I wasn't about to try flying it yet until I got some advice from 3DR. I put in a ticket describing the crash and what it did, and they asked for the receipt, the photos of the Solo, and the logs. I sent everything they asked for. About a week later I get an email from them requesting the same thing but with photos of the damage. I sent them everything yet again, and explained to them what was broken and the condition of the Solo, and that the damage seemed to me minor and could not really be seen in the photos, they replied that that's okay they won't need any photos. I get another email in a week asking for the receipt for the unit. I explained they alredady had it, but sent it yet again. Each time I'm dealing with a different tech, and it's annoying and frustrating. Do. They not talk to each other? Is there not a file attached to the ticket which has this stuff I keep sending? I did finally get an answer about the crash, they determined that the Solo experienced a low battery alert and did what it was supposed to do, climb to the return to home altitude and return to the landing site. All well and good, but. Never saw any alert, I expected an alarm of some kind to go off if this happened. This is if I read the manual correctly. I have been trying to play back my logs, and have met with very little success, if I read the map correctly, my Solo was flying somewhere over the Atlantic Ocean near Africa...Now I've downloaded all the logs, telemetry and dataflash and see some of this but not all...I am still waiting to hear what exactly they are going to do as the tickets are not closed except for the gimble issue...I'll be honest, it seems like a typical customer service center to me, one hand has no idea what the other is doing...Oh one other thing, I'm missing one of those rubber tips on the bottom of the legs, why do I have to buy a set of legs to replace that tip? Seems kinda silly to spend $15 for a set of legs just to get a rubber tip...Time to look at that 3D pen to freedraw a new tip...lol