Video feed not working & GP4 freezing intermittently

[Viper126]

I just received a refurbished unit and I'm beginning to regret sending in my original. The refurb has a problem that wasn't there before. I'll take off and have video, get in the air and cannot start recording. If I hit the record button it quickly flashes the screen and then goes back to the round record circle. I land the drone, unseat and reseat the GP4B (with 5.0 firmware) and it all works again.
After some reading of similar experiences and the iPhone problems (I use an Android) I decided to check the HDMI cable... it must have been loose on the Gimbals board and broke off when I removed the Gimbal.
3DR support was already handling my complaint about the refurb having a POC battery with what I believe are some dead cells so I mentioned the video problem and broken port. I'm being told it was user error.

Anyone have a spare Gimbal board I can buy? I can't find them online anywhere.
Anyone else have the Video freeze on them and need to reseat the GP or replug the HDMI manually if not using the Gimbal?

 

[RichWest]

If your handy with soldering, you can replace the hdmi connector on the gimbal's board....

Solo Gimbal Micro-HDMI (Type-D) connector replacement

 

[Viper126]

Fortunately my order was recent enough and explainable that B&H was kind enough to give me an RMA. Glad too because I'm not good at soldering and I have experience enough to know I'm not good at soldering. Mine was a clean break and I'm sure 3DR can fix the part themselves. Awesome write-up btw! Thanks for the try Rich!

 

[Viper126]

Fortunately my order was recent enough and explainable that B&H was kind enough to give me an RMA. Glad too because I'm not good at soldering and I have experience enough to know I'm not good at soldering. Mine was a clean break and I'm sure 3DR can fix the part themselves. Awesome write-up btw! Thanks for the try Rich!

I really need to impress upon the great customer support from Bobbie @ B&H! Awesome job!