So I've had a problem out of the box, my controller will not shut down after an update the "device updated" check mark is displayed. Chatted with tech support, they said not to worry, if the controller has not shut it self off or left the update completed screen half for half an hour, to simply power cycle the controller.
Since then its the same story after every update. Annoying but no big deal. Except that some odd, non-repeatable bugs started happening on each and every flight. Go pro acting like it was collecting images, but not really. Controller screen failing mid-flight etc etc. After 20 flights where something has gone wrong out of 24 total flights, I'm amazed that I've not suffered at total system failure and crashed.
So, after total gimbal failure 8 times in a row I wrote to tech support in Late April. Sent logs and video samples of the problem. They asked me to rewire the gimbal and try again, promising to replace the gimbal if it failed again. 2 weeks of strong winds kept me grounded, but when I did fly, the gimbal failed again. 3DR demanded I do yet another set of tests, this time the gimbal is making a high pitch whining sound, cannot pitch lower than 80 degrees and is so hot the Gopro fails completely.
So I try a factory reset, and the device is now bricked. The first update after the reset crashes the controller, and the Solo refuses to pair. I reported this to 3DR along with all of my steps to try and correct the problem on May 9th. Contacted by 3DR support 4 days later telling me I need to send them some videos of my problem, before they would replace the Gimbal. I responded on the 9th that perhaps they should actually read customer emails before responding to existing issues.
So a week later, I still have a brick. I'm supposed to make this drone available to students in a week's time, and I have a brick. I've spent more in wages on endless updates / factory reset cycles than our non profit has spent on the Solo itself. All of my colleagues who ignored my warnings about DJI (see Flight of the Phantom) are out with their Phantom 4's, trouble free. I have a brick.
Since then its the same story after every update. Annoying but no big deal. Except that some odd, non-repeatable bugs started happening on each and every flight. Go pro acting like it was collecting images, but not really. Controller screen failing mid-flight etc etc. After 20 flights where something has gone wrong out of 24 total flights, I'm amazed that I've not suffered at total system failure and crashed.
So, after total gimbal failure 8 times in a row I wrote to tech support in Late April. Sent logs and video samples of the problem. They asked me to rewire the gimbal and try again, promising to replace the gimbal if it failed again. 2 weeks of strong winds kept me grounded, but when I did fly, the gimbal failed again. 3DR demanded I do yet another set of tests, this time the gimbal is making a high pitch whining sound, cannot pitch lower than 80 degrees and is so hot the Gopro fails completely.
So I try a factory reset, and the device is now bricked. The first update after the reset crashes the controller, and the Solo refuses to pair. I reported this to 3DR along with all of my steps to try and correct the problem on May 9th. Contacted by 3DR support 4 days later telling me I need to send them some videos of my problem, before they would replace the Gimbal. I responded on the 9th that perhaps they should actually read customer emails before responding to existing issues.
So a week later, I still have a brick. I'm supposed to make this drone available to students in a week's time, and I have a brick. I've spent more in wages on endless updates / factory reset cycles than our non profit has spent on the Solo itself. All of my colleagues who ignored my warnings about DJI (see Flight of the Phantom) are out with their Phantom 4's, trouble free. I have a brick.