Here is what i was told today by B&H on-live live chat
You have been connected to Jacob Le.
Ken : Gimbal Update. Have you received stock yet? If not do you have any info on when? Thanks!
Jacob Le: Hello Ken. My name is Jacob Le, and I will be glad to assist you. Please give me a few moments to begin working on your inquiry.
Ken: thanks
Jacob Le: Although we have begun to receive the Gimbal, we are receiving them in limited quantities per shipment from 3DR so there's no specific information as to exactly when we'll be receiving the unit allocated for your order, however, I do not believe that it should be much longer. As per the information we have currently, we are hoping that we'll have all the Gimbals necessary to fulfill orders by the end of this month or the beginning of the following month (October). I am very sorry for any inconvenience this delay has caused.
Jacob Le: I understand that you have been very patient till now and I want to thank you for that patience. It truly is appreciated!
Ken: My order was placed on 4/14/15 how could I not be on the first set of gimbals shipped? How many have you shipped to customers so far?
Jacob Le: Unfortunately, I would not be able to advise you how many have been shipped already, and we do not have access to the preorder queue since it's run by an automated system, therefore, I would not be able to advise you on the position of your order, nor how many are ahead of yours. There's no way to know how many units come per shipment until we receive each shipment and orders are fulfilled in the order they were received. I am sorry for that inconvenience.
Ken: Thanks for what help you were able to give. It is unfortunate you have so little info to share. Again with an order date of 4/14 I would have thought and was indeed told at one time by a B&H rep that I would be in the first set of gimbals to ship due to the order date .
Jacob Le: I am very sorry for that confusion. Unfortunately, when products are released in limited quantities, there's no way for us to ascertain how many will be in each shipment, nor is there a way to ascertain how many orders are before yours since we can't see the exact position of an order in the preorder queue. It could be that the rep had advised that based upon the date that you placed the order, in comparison to the many orders placed after. As we continue to obtain more information from 3DR, sometimes what seemed to have been accurate and correct ends up being pushed for longer. Again, I am sincerely sorry for that inconvenience and frustration that the delay has caused
Jacob Le: While speaking with you, I just spoke with my Purchasing Department, and I have a bit of possibly good news for you.
Jacob Le: They have checked as well (since they do have more visibility into this since they're the ones that make the purchases with manufacturers) and they have advised me that your order does appear that it should be in the upcoming shipment that we're expecting. Now, I just want to emphasize that I can't guarantee that since, as I stated before, there's really no way to know for sure how many units will be coming in the shipment, but based upon the trend of the shipments till now, we do expect and hope that yours will be in this coming one.
Ken: Understood. Thanks for your time. Sounds like the B&H system could do with a little tweaking to be able to give you additional information. Although it is automated there are still ways to check the queue for needed info. Just looks like it is not set up that way. I am sure you are taking a lot of grief for things you have no control over. Thanks!
