Here is the guide on how to retrieve log files from the controller of the solo. I tried it and it works. For windows I can assume that you could use winscp to retrieve files. I wonder if the password they provide is the root password and if you can see the rest of the filesystem. I just haven't tried yet.
https://drive.google.com/file/d/0B5qNW69uC1_fMzlZRGhUQ2VMUU0/view?usp=sharing
https://drive.google.com/file/d/0B5qNW69uC1_fMzlZRGhUQ2VMUU0/view?usp=sharing