Hiya all
Has anyone experienced this situation ?
I have a floppy gimbal - flops continuously in the horizontal, fine vertically.
Sent all details, logs etc to Support & all original receipts.
They have authorised a RMA to collect (from UK) back to States. What I find strange is they want everything returned, Solo, batteries, Gimbal - all original parts etc PLUS my GoPro & Lowepro case.
I am awaiting their reply querrying this but I thought I would see if this is the norm !
Cheers guys
Terry
Has anyone experienced this situation ?
I have a floppy gimbal - flops continuously in the horizontal, fine vertically.
Sent all details, logs etc to Support & all original receipts.
They have authorised a RMA to collect (from UK) back to States. What I find strange is they want everything returned, Solo, batteries, Gimbal - all original parts etc PLUS my GoPro & Lowepro case.
I am awaiting their reply querrying this but I thought I would see if this is the norm !
Cheers guys
Terry
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