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Deleting this thread because answers have been provided and I was a jerk to support.
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You can find out about IP blocking by logging in at your local Starbucks. Or use your phone on a cellular network.I was asked to send the Solo, 6 propellers, the controller, the charger for the controller and the charger for the smart battery back.
I sent it to them in the backpack and with the gimbal attached. Which I wasn't supposed to do. So I guess I was in the wrong. I received the drone in a backpack with the gimbal attached all as one part, so I was naive in not thinking of the gimbal and the drone as two things. I thought of them as a single unit. So yeah, I guess it's my fault. So they're charging me extra to send back the backpack (which I received the drone in) and the Gimbal (which was attached when I received the drone).
Nope... pretty good summation...So cliff notes:
You bought a product, modified it, it stopped working and you contacted support for a replacement.... ...instead of just forking over $28 for your mistake.
Did I leave anything out?
You can find out about IP blocking by logging in at your local Starbucks. Or use your phone on a cellular network.
So not to piss you off, but I can see their point. Shipping the backpack would definitely be more expensive, and non-standard. I've shipped my Solo to have work on and wrapped it in a bubble wrap and into a standard shipping box. Even so I can't see them justifying blocking your IP.
Sorry you're having a hard time.
Tell me more about C3PO, Anthony Daniels... what's his story, who is he. Keep in mind I'm a newb here just trying to film pretty things.C3PO (Anthony Daniels) told you to pay, then you better pay.
Anthony DanielsTell me more about C3PO, Anthony Daniels... what's his story, who is he. Keep in mind I'm a newb here just trying to film pretty things.
dThe OP is leaving out some details. Lying by omission of a critical detail is still lying. After you screwed up and didn't want to take responsibility for your actions, you went nuts cursing, insulting, and swearing at customer service in the chat and email. Now you act surprised that they won't talk to you. Booo hoo. So sad, too bad, I'm glad.
You posted this on the facebook group and omitted that little detail there too. Until someone asked and you admitted it. Then you deleted the post to remove the evidence since you weren't getting the response you wanted there either. So don't expect a lot more sympathy here. It's largely the same group of people, and none of us care for liars or a-holes.
This is good to know. Thank you. I had no idea a barometer was even in the drones.Just a quick note, don't use nano-protech and corrosionX on quadcopters, they'll cause problems with the barometer. You can't and shouldn't be trying to waterproof the Solo or other drones for that matter.
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