Solo Flyaway

[ZippyThePinhead]

I just received conformation from 3dr that my post http://www.3drpilots.com/threads/pilot-erorr-solo-error.255/ was in a Solo Flyaway caused by GPS glitch and also motor failure on another flight.

This is email I received from 3dr today:

John,

Seem that one incident was caused due to a GPS glitch, I recommend you upgrade to the new version as it fixes the bugs in the GPS if for any reason the GPS signal is lost of gets weak the drone will switch to manual automatically.
Run a compass and level calibration.
On another log seems the crash was caused because motor#4 malfunctioned and motor #3saturated I will have 2 replacements send to you, please provide the address.
Did you break any props ?

And, Paul over at DIYdrones analyzed the same log files and reported:
"if you rename remove the .2 extension on the solo.tlog.2 file it can be replayed and plotted using mission planner. Doing this shows that the GPS thought it was moving away from the house to the NE, which caused the copter to pitch back and fly SW into the house.

The navigation data shows that there was a growing inconsistency between the GPS and inertial data at the time so all of this points to a GPS glitch.

Brake mode is selected together with forward stick after it starts moving, so the pilot responded correctly."

 

[Adimuzio513]

I just received conformation from 3dr that my post http://www.3drpilots.com/threads/pilot-erorr-solo-error.255/ was in a Solo Flyaway caused by GPS glitch and also motor failure on another flight.

This is email I received from 3dr today:

John,

Seem that one incident was caused due to a GPS glitch, I recommend you upgrade to the new version as it fixes the bugs in the GPS if for any reason the GPS signal is lost of gets weak the drone will switch to manual automatically.
Run a compass and level calibration.
On another log seems the crash was caused because motor#4 malfunctioned and motor #3saturated I will have 2 replacements send to you, please provide the address.
Did you break any props ?

And, Paul over at DIYdrones analyzed the same log files and reported:
"if you rename remove the .2 extension on the solo.tlog.2 file it can be replayed and plotted using mission planner. Doing this shows that the GPS thought it was moving away from the house to the NE, which caused the copter to pitch back and fly SW into the house.

The navigation data shows that there was a growing inconsistency between the GPS and inertial data at the time so all of this points to a GPS glitch.

Brake mode is selected together with forward stick after it starts moving, so the pilot responded correctly."

Nice glad to see somebody post the actual cause of one of these issues not just guesses. Seems there are some issues but glad to see 3dr has no problem admitting and fixing or replacing things when they pop up. Thanks for the info good luck

 

[Raybro]

Nice glad to see somebody post the actual cause of one of these issues not just guesses. Seems there are some issues but glad to see 3dr has no problem admitting and fixing or replacing things when they pop up. Thanks for the info good luck

I've actually not seen a true DJI style, off to oblivian flyaway with the Solo yet

 

[Adimuzio513]

I've actually not seen a true DJI style, off to oblivian flyaway with the Solo yet

Nope me neither only one close was the one that 3dr went and recovered and it only looked to be maybe a quarter mile away. The crashes reported aren't ideal but at least if you decide to modify and void warranty it seems it will be fairly easy to find if it takes off or wrecks after that. I haven't heard of any lost yet only one that I saw hit water was only a few feet and was also recovered.

 

[Dunginhawk]

This is the exact reason I am backing solo and 3dr so much. I am in the very technical enterprise IT world in sales. I know bugs, glitches etc happen. Anyone who says otherwise is lying.
How you deal with your mistakes and move on from them and take care of the customer during this time is how your company comes to be judged.
I happen to work for a company with the best support in the industry, and shockingly every one of my customers is THRILLED with me and the product, because we support it.

3DR, if you are reading this. keep it up. Admit your failures, your glitches, your bugs. Fix them, compensate the victims and continue to innovate. True innovation comes from young companies who can afford to take risks, not from mature companies who play it safe.
Go get em boys (and girls)

 

[Jubalr]

This is the exact reason I am backing solo and 3dr so much. I am in the very technical enterprise IT world in sales. I know bugs, glitches etc happen. Anyone who says otherwise is lying.
How you deal with your mistakes and move on from them and take care of the customer during this time is how your company comes to be judged.
I happen to work for a company with the best support in the industry, and shockingly every one of my customers is THRILLED with me and the product, because we support it.

3DR, if you are reading this. keep it up. Admit your failures, your glitches, your bugs. Fix them, compensate the victims and continue to innovate. True innovation comes from young companies who can afford to take risks, not from mature companies who play it safe.
Go get em boys (and girls)

I feel the same way Hawk. I have a company manufactures video equip for law enforcement. Customer Service has always been my number 1 priority. Even if it cost me money or outside warranty, I will do whatever it takes to make it right. 3DR is really setting it self apart from others in the RC industry with it's policies and support. And that will always get you a loyal following and customers willing to stick it out with you on a new product.

 

[David Weston]

Well said! I have one of the 1st machines,,and that was exactly 19 days ago! I think given the circumstances, putting a piece of technology that is brand new in the hands of thousands of people literally in a few weeks that they have done a credible job. As experience grows., both theirs and ours, I feel more than ever that this was the right choice. I know for some that the "gimbal waiting" is frustrating. Personally, the learning experience at the moment has my full attention and I will be ready when the gimbal arrives. I also believe it will be "ready for prime time" when it get's here.

 

[ZippyThePinhead]

I've actually not seen a true DJI style, off to oblivian flyaway with the Solo yet

Raybro, I was actually pondering using the term 'Fly Away' in my initial post, as it does not seem consistent with the DJI flyaway. That being said, and if you have watched my Solo video, what term would you use?

I'm a big supporter of 3dr also. I have several other of their products and for the most part am pretty happy with 3dr and their products. I ordered my Solo early and, having been in the technology world for a long time, assumed that I was taking on some risk being an early adopter.

If 3dr DOES read these posts, Please 3dr, when tech support tells the customer they will get back to you within 48 hours, get back to the customer within 48 hours. Even if it is to say, we are still working on the problem with a new ETA.