Following my recent loss of power crash, 3DR have initiated a RMA process to replace my Solo and GoPro. I initially thought that it would be as simple as me picking up a new one from the store in Australia, but I now realise that it’s the same RMA process for everyone around the world.
I will try and confirm my questions with 3DR, but it would be helpful to hear a bit of feedback from others who have been down this road already.
Pete
I will try and confirm my questions with 3DR, but it would be helpful to hear a bit of feedback from others who have been down this road already.
- 3DR have indicated that it will be replaced with a “like new” product. If it was “like” new than I guess it really would be new, but I don’t think that’s what I’m going to get am I? Prior to the crash, my 4 month old Solo was perfect so just hoping that my replacement is going to be on par and not a reconditioned item that has noticeably been pre-owned.
Has anyone else received a “like new” replacement? How “new” is my “like new” replacement going to be?
- Do you normally have to send the damaged GoPro back together with the Solo in the RMA process?
3DR indicated that they don’t have any Hero 4 Silvers in stock and can rather offer me a Hero 4 Black for an additional charge (don’t know how much). Alternatively they have also offered me a backpack and extra battery instead.
The extra resolution and speed of the black over the silver has not been a high requirement for me and I have had much more of a need for the touchscreen on the back of the silver so I would be disappointed to lose this.
The GoPro has a crack in the front and the front LCD no longer works, however I can possibly still make use of it. Is it reasonable to expect that I retain it and 3DR still compensate for the damage (e.g. with the extra battery etc)?
- I assume the process is that I box up my unit and send back once I receive the packing labels from 3DR, and then wait for the return. Anyone in Australia with some timings as to how long this has taken?
Pete
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