Long story short, I pre-ordered a Solo w/gimbal through DSLRPros back in June. After calling numerous times, I got updates concerning 3DRs progress or lack there of concerning the gimbal. Without going into the details of why it happened, I was told by 3DR that their partnership with DSLRPros is no more, but that they(3DR) would honor the priority of my order from which it was ordered back in June. All I had to do was reorder on their site. No problem.
The issue is now with DSLRPros and getting my money back from my original order. Although, they originally offered my money back a few times before the outlook started to look definitively grim concerning shipment delivery of my Solo, they are now virtually impossible to get a hold of. They(DSLRPros) have recently gotten rid of all their phone support and have not responded to both my emails to [email protected], nor the two support tickets I created on their site per their posted instruction.
So...I've have initiated a payback through my bank.
Guess that was longer than originally intended.
Ultimately, It is unfortunate that this is happening because up until the phone shutdown, they were very responsive and helpful.
Has anyone ran into this same issue and/or are there any ideas on getting my money back?
I appreciate your help in advance. Thanks
The issue is now with DSLRPros and getting my money back from my original order. Although, they originally offered my money back a few times before the outlook started to look definitively grim concerning shipment delivery of my Solo, they are now virtually impossible to get a hold of. They(DSLRPros) have recently gotten rid of all their phone support and have not responded to both my emails to [email protected], nor the two support tickets I created on their site per their posted instruction.
So...I've have initiated a payback through my bank.
Guess that was longer than originally intended.
Ultimately, It is unfortunate that this is happening because up until the phone shutdown, they were very responsive and helpful.
Has anyone ran into this same issue and/or are there any ideas on getting my money back?
I appreciate your help in advance. Thanks
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