Just got a brand new 3dr Solo, did the software update as required. Everything works just fine, finds 11 sats indoor.
Then I removed the solid plastic camera mount and installed the gimbal, which to my surprise came in a separate box instead having been installed and tested already.
Gimbal has power and has a slowly blinking green light in the back. It seems to stabilize the camera fine, but the Solo does not detect it. When I try to tilt it up or down, a green highlighted text on the controller lcd display saying "gimbal not found" or something like that.
Under "System info" in the 3dr solo app, there are version numbers for everything but for the gimbal. It is that way before the gimbal installation, and it is that way after. I have plugged in both the gimbal hdmi cable AND the 8-pin gimbal data cable. Obviously it has power otherwise it wouldn't stabilize.
The only 2 strange things:
Any suggestions? Has this happened to anyone else?
I've contacted 3dr Support and asked for help, that was a few hours ago, still no response. I'm guessing it'll be a while before they respond, so I thought maybe someone has come across this.
This is very frustrating, almost a deal breaker, was not expecting this kind of trouble right out of the box, considering returning it unless it's an easy fix. I'm not gonna deal with months of sending it back and forth and still not having a functional product. If it's not addressed promptly, it's going back. Any help would be great.
Thank you to all helpful members here!
Then I removed the solid plastic camera mount and installed the gimbal, which to my surprise came in a separate box instead having been installed and tested already.
Gimbal has power and has a slowly blinking green light in the back. It seems to stabilize the camera fine, but the Solo does not detect it. When I try to tilt it up or down, a green highlighted text on the controller lcd display saying "gimbal not found" or something like that.
Under "System info" in the 3dr solo app, there are version numbers for everything but for the gimbal. It is that way before the gimbal installation, and it is that way after. I have plugged in both the gimbal hdmi cable AND the 8-pin gimbal data cable. Obviously it has power otherwise it wouldn't stabilize.
The only 2 strange things:
- The gopro does not charge while it's plugged into the gimbal
- There is no streaming video from the camera on the video display. If I unplug the gimbal and plug in the hdmi cable straight into the camera, there is video, but wi like over a minute, yes, minute! delay.
Any suggestions? Has this happened to anyone else?
I've contacted 3dr Support and asked for help, that was a few hours ago, still no response. I'm guessing it'll be a while before they respond, so I thought maybe someone has come across this.
This is very frustrating, almost a deal breaker, was not expecting this kind of trouble right out of the box, considering returning it unless it's an easy fix. I'm not gonna deal with months of sending it back and forth and still not having a functional product. If it's not addressed promptly, it's going back. Any help would be great.
Thank you to all helpful members here!