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Wahapainan
Guest
I'm a little frustrated due to issues I've had with the Solo since I received it a month or so ago.
1) Tech support told me my LG G-Flex (both of them - tried my wife's as well) are incompatible with the wifi of the controller which ends up being fine when put a copper shield between the controller and either LG G-Flex's I own). The issue is the Wifi drops out when the Pad is in the controller.
2) Tech support said that I'm flying in Las Vegas when it's too hot outside. I often fly when it's 100-110 degrees out (which caused the Solo to RTH and actually unpair from the controller when I was way out). I was told by tech support that I might want to paint the controller white and that I am not to fly when it's above 113 outside per the manual (ok, got it summer flying is out in Vegas) The unpairing in flight was embarrassing having to let everyone know on the flight line that I didn't have control and still didn't have control when it was sitting in front of me. (Many DJI folks at my field).
3) To unplug the controller for 12hrs when the red light inside won't turn off and the Sololink wifi connection is still available.
4) I had been working with tech support on disconnect issues for two weeks and then it seems like they forgot where they were, one was trying to send me an RMA and another was asking me to send more details of the problem I was having which I had sent on August 11th.
I really love my Solo but these issues are frustrating as hell. I've had several friends buy Solo's on my recommendation and have spent hours troubleshooting these issues.
I really don't know what to say at this point. When I did tech support I'd send the customer a working product and have them ship back the old one. This may have saved me hours, and tech support hours - much cheaper in the long run and I wouldn't be so frustrated! I understand the controller may be getting hot, but not that a tablet that works fine is incompatible with the Wi-Fi on the Solo controller. Contemplating buying a replacement Solo at Fry's and returning this one.
Waha
1) Tech support told me my LG G-Flex (both of them - tried my wife's as well) are incompatible with the wifi of the controller which ends up being fine when put a copper shield between the controller and either LG G-Flex's I own). The issue is the Wifi drops out when the Pad is in the controller.
2) Tech support said that I'm flying in Las Vegas when it's too hot outside. I often fly when it's 100-110 degrees out (which caused the Solo to RTH and actually unpair from the controller when I was way out). I was told by tech support that I might want to paint the controller white and that I am not to fly when it's above 113 outside per the manual (ok, got it summer flying is out in Vegas) The unpairing in flight was embarrassing having to let everyone know on the flight line that I didn't have control and still didn't have control when it was sitting in front of me. (Many DJI folks at my field).
3) To unplug the controller for 12hrs when the red light inside won't turn off and the Sololink wifi connection is still available.
4) I had been working with tech support on disconnect issues for two weeks and then it seems like they forgot where they were, one was trying to send me an RMA and another was asking me to send more details of the problem I was having which I had sent on August 11th.
I really love my Solo but these issues are frustrating as hell. I've had several friends buy Solo's on my recommendation and have spent hours troubleshooting these issues.
I really don't know what to say at this point. When I did tech support I'd send the customer a working product and have them ship back the old one. This may have saved me hours, and tech support hours - much cheaper in the long run and I wouldn't be so frustrated! I understand the controller may be getting hot, but not that a tablet that works fine is incompatible with the Wi-Fi on the Solo controller. Contemplating buying a replacement Solo at Fry's and returning this one.
Waha