Drone Crashed

Ezzard Finch · Jul 26, 2016

ZdroneZ said:
My Solo dropped out of the sky when all 4 motors just stopped. 3DR customer service is the best by far. I just got confirmation on my RMA for full replacement including GoPro Hero 4 Black. Here's the kicker, I had bought my kit through eBay back in December. The seller provided me his original retail sales receipt and 3DR honored it. CS doesn't get any better than that.

Awesome man that's great so do you have to send your drone back as well

Area Solo · Jul 26, 2016

Yeah they sent a label and then they sent the new one 2nd day air.

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petermag · Jul 26, 2016

ZdroneZ said:
My Solo dropped out of the sky when all 4 motors just stopped. 3DR customer service is the best by far. I just got confirmation on my RMA for full replacement including GoPro Hero 4 Black. Here's the kicker, I had bought my kit through eBay back in December. The seller provided me his original retail sales receipt and 3DR honored it. CS doesn't get any better than that.

Very interesting to hear of your crash - similar to mine with all 4 motors shutting down. Seems very odd to have a spate of incidents like this. When I spoke to 3DR last week they mentioned that they were having to deal with an unusually high number of incidents just recently and it was impacting their response times.

My Solo flew out from Australia yesterday on its RMA journey around the world. Support has been good so far, so I'm optimistic that it will turn out ok. Hopefully we will find out the cause and rectification for the failures, but I understand that Solos under warranty are just swapped out so we won't necessarily get that info with the replacement.

Ezzard Finch · Jul 26, 2016

ZdroneZ said:
My Solo dropped out of the sky when all 4 motors just stopped. 3DR customer service is the best by far. I just got confirmation on my RMA for full replacement including GoPro Hero 4 Black. Here's the kicker, I had bought my kit through eBay back in December. The seller provided me his original retail sales receipt and 3DR honored it. CS doesn't get any better than that.

Just got approved for remburstment for drone and gimbal.

Ezzard Finch · Jul 27, 2016

Update just go notified from 3dr they said the motors burned out causing them to fail full replacement thanks guys for all your help.

SARDG · Jul 27, 2016

Ezzard Finch said:
Update just go notified from 3dr they said the motors burned out causing them to fail full replacement thanks guys for all your help.

Motor(s) burned out? That sounds rather catastrophic and seems to defy probability!?

Ezzard Finch · Jul 27, 2016

SARDG said:
Motor(s) burned out? That sounds rather catastrophic and seems to defy probability!?

sorry I meant brown out.

Ezzard Finch · Jul 28, 2016

Does anyone know once I get approved for an RMA how long does it take to get a replacement drone and or does 3dr fix the current drone I have and return it back to me.

Nick F · Jul 28, 2016

3DR is replacing mine as well for a motor malfunction which caused my solo to behave crazy (Very First Time Solo goes mad...): how does the RMA work?
3DR will send me the new one first or do I have to send mine first?
Thanks

Ezzard Finch · Jul 28, 2016

Nick F said:
3DR is replacing mine as well for a motor malfunction which caused my solo to behave crazy (Very First Time Solo goes mad...): how does the RMA work?
3DR will send me the new one first or do I have to send mine first?
Thanks

Yeah im just wondering if ill have to wait additional time until Im up and flying again.

nuggetz · Jul 28, 2016

Maybe one of you guys that had their Solos fall out of the sky can share their logs here. I'd like to know if this is a software or hardware issue. Has 3DR explained what happened?

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petermag · Jul 28, 2016

Ezzard Finch said:
Does anyone know once I get approved for an RMA how long does it take to get a replacement drone and or does 3dr fix the current drone I have and return it back to me.

3DR explained to me that if it's a warranty repair for a fairly new Solo that has crashed then they will tend to swap the damaged one out with a replacement as soon as they receive the drone via the RMA process. Else we'd be waiting a much longer time while they assess the damage and attempt repairs to the damaged Solos.

Mine was sent out on Monday from Australia. The ETA from FedEx indicated that it should arrive at 3DR by Monday the 1st of Aug. Interesting tracking its journey so far ...Mon 25th Perth Australia, Tue 26th Singapore, Wed 27th Honolulu, Thu 28th Oakland California ...

petermag · Jul 28, 2016

nuggetz said:
Maybe one of you guys that had their Solos fall out of the sky can share their logs here. I'd like to know if this is a software or hardware issue. Has 3DR explained what happened?

Sent from my SM-T237P using Tapatalk

Indication from 3DR for mine was that there was a complete loss of power due to either a short circuit or electrical failure. They said that they couldn't be more specific until they received the drone to undertake a full inspection. Up until that time I didn't have a single problem with it.
I uploaded my dataflash log in my thread ...
All power lost mid flight

Nick F · Jul 29, 2016

nuggetz said:
Maybe one of you guys that had their Solos fall out of the sky can share their logs here. I'd like to know if this is a software or hardware issue. Has 3DR explained what happened?

The story of my Solo is here: Very First Time Solo goes mad...

With the RMA, Will I have to send my Solo first?
Or 3DR will send the new one first?
Thanks

ZdroneZ · Jul 29, 2016

Send your RMA to 3DR first. Someone suggested offering a credit card hold for the replacement unit to be shipped while the RMA is in transit. Not sure if that's been able to work.
My RMA was picked up at my home by FedEx yesterday, should have replacement by this time next week.
BTW, the replacement is covered only to the extent of your original warranty.
I'll have warranty coverage though December on my replacement.

Ezzard Finch · Jul 29, 2016

ZdroneZ said:
Send your RMA to 3DR first. Someone suggested offering a credit card hold for the replacement unit to be shipped while the RMA is in transit. Not sure if that's been able to work.
My RMA was picked up at my home by FedEx yesterday, should have replacement by this time next week.
BTW, the replacement is covered only to the extent of your original warranty.
I'll have warranty coverage though December on my replacement.

That's great I am waiting for my label to ship it back I got approved for it on Wednesday so Im sure ill be getting a email from them today.