Drone Crashed

Ezzard Finch · Jul 22, 2016

I just bought yesterday a 3DR solo and I was flying it and it was up about 60 or 70 feet and i pressed the return to home button and it got into position to land and it just dropped and crashed breaking it pretty badly lucky my GP didn't break. Does anyone know how long it will take for 3DR to respond back and possibly get a another one ??

ZdroneZ · Jul 22, 2016

I'm working with them now trying to get a full replacement. Email shuffle, sometimes days before the next response. At least they are trying to accommodate me.

Ezzard Finch · Jul 22, 2016

ZdroneZ said:
I'm working with them now trying to get a full replacement. Email shuffle, sometimes days before the next response. At least they are trying to accommodate me.

Have you sent yours away yet and if so how long until you got to that stage.

ZdroneZ · Jul 22, 2016

Haven't got to that stage yet. Waiting on RMA approval.

ZdroneZ · Jul 22, 2016

Original claim and log upload was on July 19th.

Ezzard Finch · Jul 22, 2016

Did yours crash ?? I don't think mine will turn back on to get the log data

ZdroneZ · Jul 22, 2016

Yes. Been flying perfectly since January. Last week I updated firmware to 2.4, waiting on Android update, decided to take a quick flight. Launched Solo straight up to ~200 feet, established a hover, 10 seconds later all 4 motors just stopped. Total loss including GoPro hero 4 black.

Ezzard Finch · Jul 22, 2016

ZdroneZ said:
Yes. Been flying perfectly since January. Last week I updated firmware to 2.4, waiting on Android update, decided to take a quick flight. Launched Solo straight up to ~200 feet, established a hover, 10 seconds later all 4 motors just stopped. Total loss including GoPro hero 4 black.

Damn yeah that's how mine was but mine did it when I pressed return home so I'm not the only one.

ZdroneZ · Jul 22, 2016

Pretty sure its a glitch. I did all the calibrations after the update. The only other thing different was a brand new battery I bought during the BOGO special a couple of weeks back. That was also destroyed.

Ezzard Finch · Jul 22, 2016

Did they tell you what was the hold up

ZdroneZ · Jul 22, 2016

Haveto verify purchases. They were able to determine it wasn't pilots error from the logs. My guess is that CS must be overwhelmed by now.

PdxSteve · Jul 22, 2016

Hit them up on chat support during their business hours if you can. It's a lot faster than email.

Burkeam · Jul 22, 2016

If the logs show it a Solo error, offer to put up a CC hold for the replacement until the returned Solo is received and verified. You'll have a new Solo by Friday if state side. As PdxSteve said use the chat after submitting a ticket with your log files. They will need the log files so search this site on how to download them and send them off. It will save you a couple of days going back and forth.

George · Jul 23, 2016

Ah man, sorry to hear!

These failures are freaking me out. I've flown my iris+ for 2 years without major issues and zero failures . I'm getting nervous, my Solo arrives in a couple weeks, I may just stare at it instead of flying

Burkeam · Jul 23, 2016

George said:
Ah man, sorry to hear!

These failures are freaking me out. I've flown my iris+ for 2 years without major issues and zero failures . I'm getting nervous, my Solo arrives in a couple weeks, I may just stare at it instead of flying

There more in life to freak out about. Name another flying machine that has as good of a warranty as 3dr? Maybe I'll buy one of those too. Fly the crap out of your Solo. If your one of the few that has a issue that causes a crash. Be thankful it's not a DJI.

Ezzard Finch · Jul 23, 2016

Burkeam said:
If the logs show it a Solo error, offer to put up a CC hold for the replacement until the returned Solo is received and verified. You'll have a new Solo by Friday if state side. As PdxSteve said use the chat after submitting a ticket with your log files. They will need the log files so search this site on how to download them and send them off. It will save you a couple of days going back and forth.

What is considered pilot error ??

Burkeam · Jul 25, 2016

Ezzard Finch said:
What is considered pilot error ??

? The pilot F'ed up and the Solo was working just fine. If it just dropped out of the sky on the autoland is sounding like the solo failed. However I forgot the sequence/button combination to kill the bird. This would be pilot error - 3dr still might work with you being a new pilot/bird.

Area Solo · Jul 25, 2016

Took about 7 days including investigation and shipping to get my replacement in Florida. No questions asked they were excellent.

Sent from my SM-G930F using Tapatalk

Ian [P13] · Jul 25, 2016

Ezzard Finch said:
Did yours crash ?? I don't think mine will turn back on to get the log data

Logs are kept on the controller as well so you can even get the logs if the Solo is destroyed.

ZdroneZ · Jul 25, 2016

My Solo dropped out of the sky when all 4 motors just stopped. 3DR customer service is the best by far. I just got confirmation on my RMA for full replacement including GoPro Hero 4 Black. Here's the kicker, I had bought my kit through eBay back in December. The seller provided me his original retail sales receipt and 3DR honored it. CS doesn't get any better than that.