All so very true and even being fairly new to quads this being my second just knowing electronics there was no doubt that we'd have some issues to work out. I'm riding it out regaurdless yea I've had some issues but I expected to. In all honesty I think they've done a good job with damage control and all the issues are brought up over and over I'd bet the percentage of actual solo caused crashes with more than prop damage is very small. My support tickets been a couple days but I assume they are pretty swamped and expect it to take a while. I'd bet if some tried through diy or Facebook they would recieve help and be back in the air unless parts are required. Any way it goes if you want the newest advances in tech you eventually have to have patience cause sooner or later you will probably experience some problems maybe even down time. If your happy with today's tested tech that's cool wait or buy a phantom 2 and still possibly have issues p3 has some too, but if you'd rather help to test and perfect tomorrow's with a warranty like this there's no way too lose, until 30 days past gimbal arrival your risking little if anything. That means 3dr will do their best to fix any and all issues fast as they can cause they're the ones losing at this point not us.
Issues or not I love mine and it's not going anywhere.
I just hope they keep up the good work and we see our gimbal soon.
All this said in the ops shoes I'd be anxious to get at least some answers I'm surprised a fire hasn't been a priority type issue. Have you tried the sites 3dr guys frequent at all Mark?
No, I haven't. What sites do they frequent? Maybe I am being a bit harsh and impatient, I did expect that issues probably would be dealt with slowly, but to have no response after speaking with support and providing the requested log files is kind of irritating.
My issue really is that I wasn't even offered a replacement. They asked for the log files to see what went wrong. Fine, check the logs, but I had the thing for less than 24 hours, send me a replacement to get me back in the air, and review all the logs you want when I send mine in. That's really my issue. And when I spoke to support to get a status update today, I was told that I should've been offered a replacment, and she (the tech support agent) didn't know why I wasn't. They had the logs for 6 or 7 days now and I was told it would be another 5-7 days before they would be finished reviewing the logs. So I'd likely have to wait another 2 or 3 weeks before I'm able to fly again.
So yeah, I'm a bit frustrated.