How about a Solo..?So be careful. I am going to put a cover over the exposed motor.
From: "Ivan (3DR)" <help@3drobotics.
Ivan (3D Robotics)
Nov 10, 3:46 PM
Hello Marich,
I hope you are doing great!
We do not offer repair for the Gimbal if it is a pilot error. We could offer a small discount for a new one or of course, Technical support.
If it is an issue on the hardware or software in the drone or gimbal itself, of course, we would replace it for you because it has a warranty.
But in a way, he is right.
◤Ivan Ruvalcaba
Customer Service Advocate
3D Robotics
Supporting you 24/7
(858)225-1414
(855) 982-2898
Ok, I contacted support about this. Apparently it's all about pilot error...
Not really sure I follow the logic though...
Ok, I contacted support about this. Apparently it's all about pilot error...
Not really sure I follow the logic though...
Was your solo and Gimbal still under warranty ??Weird. I crashed mine into a tree and broke a connector off the gimbal board when it hit the ground. I got a return authorization from 3DR and living in San Diego, I dropped it off in person, expecting them to repair it. Instead, about three weeks later I got a new one in the mail. The tech said they don't repair gimbals. why I got one for free I don't know. Lucky I guess. But in the future if it breaks again, I'll be pretty pissed if I have to buy another one.
I guess so. It was only a month old, but since it was pilot error, I didn't think it fell under the warranty.Was your solo and Gimbal still under warranty ??
Didn't bother looking at the logs-it was definetly my fault though.Could be the logs showed it was not your fault.
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