Ouch that's a nasty one how much damage did you suffer, I had that happen on a big hex one motor seized on its maiden flight but I slowly got it repaired and she's flying, you will have to keep emailing them and they eventually come back, but that sounds nasty bad luck.I'm having very long delays just getting email responses. Solo fell out of the air due to "motor malfunction" on the 10th. I get a response about every 2-4 days from them after they ask for something.
I actually got pretty lucky, was only about 60ft up, and it fell into a tree and tumbled down to the ground. Lost 1 prop, broke the other 3. Just some light scratches on the battery and a couple of the plastic lenses popped off the led's, other than that no visible damage.Ouch that's a nasty one how much damage did you suffer, I had that happen on a big hex one motor seized on its maiden flight but I slowly got it repaired and she's flying, you will have to keep emailing them and they eventually come back, but that sounds nasty bad luck.
If you can be lucky in a Prang you were lucky, could have been a Lot worse, have you sent them your logs etc? Just have patience they will get around to it, I dare say 3DR are somewhat busy and it works on a FIFO basis. Cheers.I actually got pretty lucky, was only about 60ft up, and it fell into a tree and tumbled down to the ground. Lost 1 prop, broke the other 3. Just some light scratches on the battery and a couple of the plastic lenses popped off the led's, other than that no visible damage.
I strongly suggest people call in. They are 24/7. Not sure if it's just me, and I am not sure why (as sometimes I even get the same people) but I have had much better luck and faster service on the phone. Especially getting the ball rolling.If you can be lucky in a Prang you were lucky, could have been a Lot worse, have you sent them your logs etc? Just have patience they will get around to it, I dare say 3DR are somewhat busy and it works on a FIFO basis. Cheers.
Oh ok 24/7 thanks for that, I wasn't aware of that, I seem to get back to one guy all the time who up till now has been very good but the clocks ticking before I deliver a serve, I just want my Gimbal back, repaired or replaced I don't care.I strongly suggest people call in. They are 24/7. Not sure if it's just me, and I am not sure why (as sometimes I even get the same people) but I have had much better luck and faster service on the phone. Especially getting the ball rolling.
Yes,Oh ok 24/7 thanks for that, I wasn't aware of that, I seem to get back to one guy all the time who up till now has been very good but the clocks ticking before I deliver a serve, I just want my Gimbal back, repaired or replaced I don't care.
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