Support ticket could not be submitted

Travelin' Lite · Jun 9, 2017

Hey guys, I've been lurking here for the past few months and have gained a lot of good information from this board. I've recently come across an issue that I cannot find a solution to with the search function, so I thought I'd throw it out there.

I've been trying to email myself my flight logs per the instructions from previous posts. I go through the steps of contacting 3DR help. I enter my email address in the "from" box, make a quick comment, then hit SUBMIT. Once it loads all of my logs and gets ready to send, I get a message "Support ticket could not be submitted", and it asks me if I want to try again. I've done this numerous times over the past few days with both my iPad Air2 and my iPhone 7 with no luck.

Can anyone help me here? Thanks.

jimloss · Jun 9, 2017

Travelin' Lite said:
Hey guys, I've been lurking here for the past few months and have gained a lot of good information from this board. I've recently come across an issue that I cannot find a solution to with the search function, so I thought I'd throw it out there.

I've been trying to email myself my flight logs per the instructions from previous posts. I go through the steps of contacting 3DR help. I enter my email address in the "from" box, make a quick comment, then hit SUBMIT. Once it loads all of my logs and gets ready to send, I get a message "Support ticket could not be submitted", and it asks me if I want to try again. I've done this numerous times over the past few days with both my iPad Air2 and my iPhone 7 with no luck.

Can anyone help me here? Thanks.

A simple way to access logs using a PC is to use WinSCP.

Youtube has some videos showing how: 3dr solo winscp - YouTube

Be aware that the logs on the Solo and Controller do get overwritten, so if something happens that you want to investigate you do not want to re-arm the Solo - need to get the logs first.

PSprague · Jun 9, 2017

You could also use solo-cli or Mission Planner. I use both in Linux.

Pedals2Paddles · Jun 9, 2017

3DR put an end to emailing yourself the logs a long time ago. So if you want your own logs, you need to follow those instructions to get them.

Travelin' Lite · Jun 10, 2017

Thanks guys, but what if I want to email the logs to 3DR in case I have an incident? Can I no longer send them derectly from the ap?

Pedals2Paddles · Jun 10, 2017

No that works fine. They just don't auto reply with the logs attached for you.

Travelin' Lite · Jun 11, 2017

My problem is that it's not working fine for me. When I try to send the log ticket I get the message in the subject line.

Pedals2Paddles · Jun 12, 2017

What do you mean you get the message in the subject line? There is no means by which you can send yourself anything.

Travelin' Lite · Jun 12, 2017

When I try to email the log ticket to 3DR from the app on my iPad or iPhone, I get an error message that says "Support ticket could not be submitted".