Solo not Connected

[Luis Herrera]

Hi Everyone,

I just installed the gimbal and had a successful connection but then turned off and tried again and from there on it will not connect. Do you know why this could be happening?

Thanks everyone!

 

[Rich]

How long did you wait?

I did this today myself. I flew, and then shut off the Solo, then turned it on again. It took a while to connect again.

You may need to be patient. It doesn't make sense to me why it takes so long, but it does.

Of course, if it never connects, that's a different problem. Call 3DR tech support.

 

[DodgeP]

There is a pin hole in the back of the gimbal. You should see a light in it. Is the light green or red? No light means it's not connected or that the cable cam undone inside Solo.

 

[John hill]

Hi everyone just installed the Gimbal with Hero 4 Black and don't have a video feed, yet prior to Gimbal video worked fine.
Any suggestions?
John.

 

[1264_Solo]

Hi everyone just installed the Gimbal with Hero 4 Black and don't have a video feed, yet prior to Gimbal video worked fine.
Any suggestions?
John.

I had the same problem but realized it's cause I didn't have a memory card in my gopro.
Tried that?

 

[Del]

Hi everyone just installed the Gimbal with Hero 4 Black and don't have a video feed, yet prior to Gimbal video worked fine.
Any suggestions?
John.

I would start By changing your resolution to 1080p @ 60fps and see if that works..

 

[John hill]

Yes thanks Guys but have i have a card in the Go-Pro and I tried the 1080P @ 60FPS but didnt make any difference, Its a bugger cause I have waited so long for the Gimbal and then not to work.

 

[John hill]

One thing I just tried is to use an IPad instead of the Andriod tab 8.4 and the iPad detected the fact that video was missing and came up with a list of things to try which I have done, so to me it looks like there is no video coming out of the Gimbal.

 

[1264_Solo]

Wonder if it's the hdmi cord, I've heard of those going bad. Luckily they are a relatively easy fix but you'll have to do forum search to find that thread. Or if someone here knows....

 

[John hill]

There is a pin hole in the back of the gimbal. You should see a light in it. Is the light green or red? No light means it's not connected or that the cable cam undone inside Solo.

Sorry DodgeP there is a green light on the gimbal so I guess it from the Gimbal onwards.

 

[Tracy]

Sorry DodgeP there is a green light on the gimbal so I guess it from the Gimbal onwards.

I had the same problem when I first installed my gimbal. Tried all the fixes and nothing worked. Finally, I removed the gimbal and reinstalled the HDMI plug that's on the gimbal board. It has worked fine since then.

 

[Rich]

Check that your HDMI cable is installed completely and tightly inside at the gimbal connection.

 

[John hill]

Yes I have tried removing the Gimbal and the HDMI plug to the board but I think I will do it again just to make sure very frustrating.

 

[Rich]

I'd also get tech support on the phone with you. They can walk you thought many things. It could be a bad gimbal, and they can address this quicker than anyone else.

Or, if you got your gimbal locally, go and exchange it.

 

[John hill]

Yes thanks Rich I have been onto tech support at this point waiting for a response only problem is that I am in Australia there are local distributors but I can see this is going to take forever to get it solved.

 

[John hill]

Hi guys I got an email from Tech Support went through a list of things to do and then wanted to know software of the Go Pro and Serial No's of the Gimbal and the device I was using to view, I went over to an I Pad to see if there was an issue there but same result so from what I can see there is an issue with the video path of the Gimbals's Board cause all the other Camera functions work start stop record etc. But I can imagine how long its going to take to replace it.
anyway we wait and see.