Folks,
Face it, you're dealing with a first release that was pumped to the market a bit faster than it might have been. Part of that was due to a push to announce at the NAB, part was timing to the release of the P3, and part due to clamoring of people that pre-ordered with no patience.
We're dealing with what are still hobby grade products produced in China. Accept the fact that China was selected as point of manufacture due to cheap and abundant unskilled labor, along with lower costs for facilities and materials. The first run of anything from that area should be expected to have a few issues, more if it was rushed to market for whatever reason. Yes, everyone paid a lot of money for the product, and everyone expects perfection, and of course nobody admits to ever being inexperienced and prone to mistakes. It was advertised as being so simple a monkey could do it, right? We can be sure there's a few out there with Solos a bit behind the monkey in the evolutionary cycle, and some of them will do some pretty dumb stuff and blame it on the copter.
Given all that, you all have something few in multirotors get to experience, a stellar customer support department. Only one other company provides the kind of support you have available and that's Eagle Tree. Yes, it's a pain to have to experience customer service at all but where that's the case, appreciate what you have available. Had you chosen any other manufacturer you'd likely still be waiting on an e-mail response. Receiving a return phone call would be out of the question. An actual attempt at problem resolution would be weeks or months down the road, if it ever came at all.
Make use of this growth period of system bugs, minor assembly defects, and waiting for the gimbal to learn as much as you can about the software and features through perusal of the manual, the Wiki, and user group forums. Learn all you can about the apps, their applicability, the various tablet and phone choices available, which work well with Solo and which don't. Post that info for others to make use of. Learn about GPS, line of sight, 2.4 and 5.8 frequencies, along with how and where they work best. Understand how RTL/RTH works and what you need to do to assure you don't have problems because of user failure to provide correct software inputs. You rushed to be the first so it's now up to you to establish what works, what doesn't, what needs a little attention, and how to make best use of the product as time moves forward. The attack-defend postures so often seen in blogs like this and others does nothing to make the situation better. In fact, such activity only prevents education and corrective ideas from being put forth.
Although called a consumer drone it's still just an expensive toy and there's no reason to get pissey with the situation when the manufacturer is going to greater lengths than just about anyone to provide corrections for deficiencies. Yes, it's irritating but I suspect everything will get worked out shortly. Be productive, not destructive.
