Just a quick question on how long it has taken owners to get their warranty acted on and a replacement Solo delivered after a crash that puts your bird out of action.
It seems to take an exceedingly long time for anything to happen here in Australia.
Had a crash on the morning of 11th of January. It seems to be an ESC failure, it just dropped out of the sky after spinning around on its way south.
Reported the crash on the Solo app. Got a 'please give us more details' email back not long afterwards, obviously a stock prepared email, with a 72 hour timeframe for action on their part.
I reply to that and answer the questions.
3 days later I get an email saying we will get back to you shortly, more or less.
I reply and say sure no worries, hear from you ASAP.
Few days ago, I follow up after hearing nothing at all since, and say guys its been like 9 days since the crash and nothing at all has happened from your end.
3 days after I send that email, I get an email back which is the carbon copy of the first 'we will get back to you shortly' email.
Its now been nearly 2 weeks and no sign of anything happening in sight.
Whats going on? Am I expecting too much? Any light that can be shed would be appreciated.
It seems to take an exceedingly long time for anything to happen here in Australia.
Had a crash on the morning of 11th of January. It seems to be an ESC failure, it just dropped out of the sky after spinning around on its way south.
Reported the crash on the Solo app. Got a 'please give us more details' email back not long afterwards, obviously a stock prepared email, with a 72 hour timeframe for action on their part.
I reply to that and answer the questions.
3 days later I get an email saying we will get back to you shortly, more or less.
I reply and say sure no worries, hear from you ASAP.
Few days ago, I follow up after hearing nothing at all since, and say guys its been like 9 days since the crash and nothing at all has happened from your end.
3 days after I send that email, I get an email back which is the carbon copy of the first 'we will get back to you shortly' email.
Its now been nearly 2 weeks and no sign of anything happening in sight.
Whats going on? Am I expecting too much? Any light that can be shed would be appreciated.