This isn't connected to Fry's but is interesting...
I just had an interesting extra battery experience on behalf of my neighbor. He purchased from Best Buy in late June and the extra batteries were back ordered. He called in recently and they said they had no record of it, and the web site said nothing about any free battery, so he wasn't gettiing the battery... End of story.... Of course this was on July 17th and the promotion was already over.
I knew the promotion went on until at least the 15th, and so I offered to help. My Solo died on day one and is in for repairs, so I am living vicariously through his Solo.
I called and originally got shut down, and even had a guy just say "it aint on the website... It didn't happen" and just hung up on me....
With persistence, some savvy, and a bit of luck though, I was able to prove to them the promotion existed on the day he ordered by using the wayback machine, and showing them the web page on that day.
http://web.archive.org/web/20150623...lack/5351035.p?id=1219650465783&skuId=5351035
By correlating the receipt and the web page dates, they had no choice but to accept the fact he was owed a free battery... You can't order them on the site right now, and they couldn't get it coming to him as a back order, so they gave him a gift card for $150, which he will use to order when they have stock.
And I get to fly my neighbors Solo until mine gets back... Hopefully next week...Now for extra battery customer #2