- Joined
- Jan 26, 2017
- Messages
- 4
- Reaction score
- 1
- Age
- 47
Not sure if this helps anyone, but I purchased the Solo backpack bundle on Sunday (1-21-17) and at that time it did not include the extra gimbal. Fast forward to a few days later, now the backpack bundle comes with an extra gimbal for free. I really didn't feel like packing up the Solo, returning it and reordering it, so I just called customer service and told them that they added a free item to a bundle I purchased a day after I purchased it and asked if they could send me a free gimbal. He quickly offered me a 10% credit instead, which covers about 85% the extra gimbal. I just turned around will use that $30 towards purchasing an extra gimbal that will net out to costing me $9.99 before taxes. For me, the 10 bucks is worth the time and effort of bringing it all to the store and I got $30 just for asking. Just good to know that their CS was willing to make it right without any hassle.