I must say I was skeptical on a chat/email tech support system but after submitting two separate tickets in just 3 days I'm pretty impressed.
I had my unit lose GPS suddenly and go fly:manual, then at the same time lose connection to my radio and flew away. I immediately submitted a ticket and 5 minutes later I heard the buzz saw and it was hovering over my next door neighbors house! I was told that the unit was experiencing an unusual problem and they needed further analysis and it's been 4 days. Well while I was waiting I did a check of spinning the motors by hand and noticed pod 01 was gritty compared to the others. They requested a video and today I was notified they were replacing the entire Solo! No questions asked. I thought initially it was the motor pod being replaced but they said no.
Sorry this was a long post and my first. But this so far has been a pleasant experience. I bought it back in December with no problems whatsoever up until now.
Sent from my SM-G930F using Tapatalk
I had my unit lose GPS suddenly and go fly:manual, then at the same time lose connection to my radio and flew away. I immediately submitted a ticket and 5 minutes later I heard the buzz saw and it was hovering over my next door neighbors house! I was told that the unit was experiencing an unusual problem and they needed further analysis and it's been 4 days. Well while I was waiting I did a check of spinning the motors by hand and noticed pod 01 was gritty compared to the others. They requested a video and today I was notified they were replacing the entire Solo! No questions asked. I thought initially it was the motor pod being replaced but they said no.
Sorry this was a long post and my first. But this so far has been a pleasant experience. I bought it back in December with no problems whatsoever up until now.
Sent from my SM-G930F using Tapatalk
