Recent content by Vu.3DR

Wow, great job on the recovery Pete! If you have any issues with your Solo, please let me know, [email protected], and we'll see what we can do to help you out! Double check the water damage on the batteries and/or the motors.

Hey Rick, Sorry about your horrible experience. I've followed up on your replacement order and it will go out today. Again, I'm very sorry for the delay.

Hi all, so I've seen some posts about the new support hours and channels and I just want to step in here drop some words equestrian. Count On Me - 3DR is still here and will continue to be here. We're working on some exciting HW and SW releases for 2016 for Solo. We'll be at NAB with guns...

Hi Nerius, It shouldn't take that long. Please send me your ticket number or email address and I'll have it shipped out to you. [email protected]

Hi Terry, Sorry about that. I meant that does it persist through several reboots? And yep, I work for 3DR. What's your ticket number? I'll push it along.

Hi Telboypen, That doesn't sound right. You definitely don't have to send in your bag or GoPro. Just a few questions. Was this persistent across power cycles? Look for the dim green light. This shouldn't persist for more than a few seconds Try turning it off and turning it back on. If...

Hi, I'm very sorry for that. Can you email me the order number? [email protected] I'll get to the bottom of this.

Hi Issak, that definitely doesn't sound right. Please give us a call/email. Sounds like you have a bum gimbal.

Hi Bob, That sounded like a defective battery. I'm sorry you had to experience that but I'm glad you got a replacement. Please let us know if you have any other issues, we'll be glad to help you out! Happy flying!

Hi Klamberton, Please let me know if you don't get an answer to your ticket by EOD tomorrow. We'll get to the bottom of this!

Hi Terry, sounds like there's an issue with the wifi cards in your system. Please give us a call at 855-982-2898 or email us at [email protected].

Hi Barry, there aren't any battery LED issues that I know of. Open a support ticket, we'll get that battery replaced for you! I also haven't heard of any issues with GP 4 blk batteries freezing up. Strange, please also open up a ticket with us, we'll get to the bottom of it.

Hi Joe, we're working on this. The video records in the correct aspect on the GP, it just is squished in the output. The problem is with GP and we're working with them to resolve.

Hi, at the moment there isn't a way to fix it. If you open a ticket with us, I can expedite a replacement gimbal for you today. Please send me an email [email protected] after you've opened your ticket. :)

Hmm... let's continue this over email.