I ordered the package deal from B&H and it arrived a couple of hours ago.
I followed all the setup instructions on the guide but nothing at all happens when trying to turn on the Solo. (transmitter works fine). There are no lights that come on on the battery itself when pressing and holding the on button. (before or after charging)
When charging the solo battery, the green light on the charger emits but again, no lights on the battery itself..
I tried to call the 2 support numbers on the setup guide but they are off the hook apparently (constantly busy)
I emailed support but no help yet.
Super disappointed as I ordered this so I could use it this weekend.
Anyone else have this issue? What was the resolution? How can I contact support?
Thank you,
Curtis
I followed all the setup instructions on the guide but nothing at all happens when trying to turn on the Solo. (transmitter works fine). There are no lights that come on on the battery itself when pressing and holding the on button. (before or after charging)
When charging the solo battery, the green light on the charger emits but again, no lights on the battery itself..
I tried to call the 2 support numbers on the setup guide but they are off the hook apparently (constantly busy)
I emailed support but no help yet.
Super disappointed as I ordered this so I could use it this weekend.
Anyone else have this issue? What was the resolution? How can I contact support?
Thank you,
Curtis