!!!Crisis averted!!!
I drove to DSLRPros in Oakland Park, FL today to try my luck at possibly seeing someone in person concerning my 3DR Solo order cancellation. Up until today, I had not been able to contact anyone from the company and neither my emails nor Support tickets posted on their site were addressed.
As I explained in my previous post DSLRPros were nothing but kind to me up until the phones were disconnected. It was at this time I spoke with 3DR to find that they will not be sending any other orders by way of DSLRPros. All I had to do was recreate my order with 3DR, then attempt to get my money back from DSLRPros. Easy Peasy right?......uhhhhh not initially.
So as not to bore you by reiterating my whole original post about not being able to get in contact with DSLRPros and then thinking they were skipping town with all the pre-order money, I will cut to today's events.
As I wrote at the beginning of this post, I visited the brick and mortar building of DSLRPros today. To my surprise, I was greeted at the door and welcomed into the waiting room. Not too long after a man named Giovanni came out and I explained the whole scenario to him about my Solo order from back in June and not receiving it nor the gimbal, etc...
He was very accommodating and then asked me to wait a second as he walked in the back. He then returned to the room with a refund receipt in hand and said the funds will post within the next few days. Very cool.
We then began to BS for a bit at which time i told him that many people think you are going out of business due to your phones shutting down and no replies to refund emails. He apologized right away and told me they are going through a phone system changeover and that the number was reposted back on their site, even though that recording still only refers you back to emailing them. He said by the end of the day today or tomorrow they should have their 954 number back online. He also told me that they are scrambling as fast as they can to refund all the Solo pre-orders they got...which was a huge number.
Another bit of info he told me was that they will eventually be Tayzu Robotics, as they will be getting out of the sales industry and exclusively developing their own designs.
Ultimately, all is back in order. I felt the need to post the info since a few people said they have had issues recently with DSLRPros and were growing unsure, as I was, with the refund of the Solo and/or gimbal.
Hope this is encouraging info for those still waiting.
I drove to DSLRPros in Oakland Park, FL today to try my luck at possibly seeing someone in person concerning my 3DR Solo order cancellation. Up until today, I had not been able to contact anyone from the company and neither my emails nor Support tickets posted on their site were addressed.
As I explained in my previous post DSLRPros were nothing but kind to me up until the phones were disconnected. It was at this time I spoke with 3DR to find that they will not be sending any other orders by way of DSLRPros. All I had to do was recreate my order with 3DR, then attempt to get my money back from DSLRPros. Easy Peasy right?......uhhhhh not initially.
So as not to bore you by reiterating my whole original post about not being able to get in contact with DSLRPros and then thinking they were skipping town with all the pre-order money, I will cut to today's events.
As I wrote at the beginning of this post, I visited the brick and mortar building of DSLRPros today. To my surprise, I was greeted at the door and welcomed into the waiting room. Not too long after a man named Giovanni came out and I explained the whole scenario to him about my Solo order from back in June and not receiving it nor the gimbal, etc...
He was very accommodating and then asked me to wait a second as he walked in the back. He then returned to the room with a refund receipt in hand and said the funds will post within the next few days. Very cool.
We then began to BS for a bit at which time i told him that many people think you are going out of business due to your phones shutting down and no replies to refund emails. He apologized right away and told me they are going through a phone system changeover and that the number was reposted back on their site, even though that recording still only refers you back to emailing them. He said by the end of the day today or tomorrow they should have their 954 number back online. He also told me that they are scrambling as fast as they can to refund all the Solo pre-orders they got...which was a huge number.
Another bit of info he told me was that they will eventually be Tayzu Robotics, as they will be getting out of the sales industry and exclusively developing their own designs.
Ultimately, all is back in order. I felt the need to post the info since a few people said they have had issues recently with DSLRPros and were growing unsure, as I was, with the refund of the Solo and/or gimbal.
Hope this is encouraging info for those still waiting.
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