so the director of customer service personally responded to a post where you say his employ sucks and hope they fold. sounds like you need to issue an apology as well as change the title of your thread.
I ordered little over two weeks ago and the turn around to ship was only 3 days. Well worth it considering I got a solo, gimbal, backpack, extended rx battery and props for $1kWas thinking about putting an order in tonight. If we are experiencing huge delays, I would just as soon go to Best Buy, forgo the 20% sale, than to go through all of that drama again.
Look online if your looking to get a good deal & fast shipping. I picked up another NEW gimbal for $130Was thinking about putting an order in tonight. If we are experiencing huge delays, I would just as soon go to Best Buy, forgo the 20% sale, than to go through all of that drama again.
To be fair that's not really an example of customer service not doing their part, that's an issue with the 3DR shopping cart and provision. I know they've been changing courier companies which caused some headaches.Well, since we're all sharing our customer support stories... I placed an order 9 days ago and have received 0 correspondence or confirmation other than the money taken from my account... I tried a chat with customer service and they could not even promise when they could give me a tracking number... She said that she could probably have one for me this week ..no promises
Yup, I have a feeling there's a bit of a communication breakdown going on sometimes - not anyone's fault, but rather a issue with accurate e-accounting maybe?To be fair that's not really an example of customer service not doing their part, that's an issue with the 3DR shopping cart and provision. I know they've been changing courier companies which caused some headaches.
I do think the cart and its notification could be much better though.
To be fair that's not really an example of customer service not doing their part, that's an issue with the 3DR shopping cart and provision. I know they've been changing courier companies which caused some headaches.
I do think the cart and its notification could be much better though.
Still no response. I will order a DJI Phonton 4 this weekend. 3dr sucks. Too bad..... bad you can refund me the cost of the P.O.S. 3DR Solo.
Wish we could change the title of this thread..I guess we just have to let it die...BUT, I rec'd my fedex tracking # today at 04:59:59PST..i think they just wanted to make me sweat:..haha So all things considered, not bad,,basically 11 days lead time on an order of full kit. There would have been no worries on my part if there had just been any kind of automated email or account status update on 3dr site.
I have a similar story. They have had my unit for repair/replacement for 23 days and no word as to when it might be fixed. But they do respond to my questions. Not the answers I want but they did respond.3DR has had my RMA drone for 14 business days - they have and will not provide any updates on when we can expect to receive it back. Customer service is awful. Purchasing the Solo was a mistake. I hope this company folds soon.
Dont mean to be rude. But why suddenly appear some first-timer-posting-user that complain about solo?
Unfortunately, my experience has been the same.3DR has had my RMA drone for 14 business days - they have and will not provide any updates on when we can expect to receive it back. Customer service is awful. Purchasing the Solo was a mistake. I hope this company folds soon.
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