GIMBAL

[Microsprint]

Was told shipping 7/31/15

 

[Hoover185]

This from 3DR rep awhile ago. At least the 30 day satisfaction guarantee doesn't begin til arrival of gimbal, whenever that is:

Paco (3drobotics)

Jul 11, 1:23 PM

Hi Darrin,

Hope you are doing well

Thank you for contacting 3DRobotics Customer Support.

In regards to your question, we will extend you an extra 30-day money back guarantee from the day you receive your Solo Gimbal.

The Solo Gimbal should be released on July 15th 2015 and they will be delivered in the same order as the orders were received.

If you are still having issues with the video quality or anything else regarding any of our products, please feel free to contact our tech support agents at "[email protected] or call us at (858) 225-1414 or Toll Free: (855) 982-2898 between Mon-Fri 8am-5pm PST.

By the way, could you please provide me with an order number? I couldn't find you in our system, or did you purchased this unit at one of our Resellers?

Sorry for the inconvenience, we truly appreciate your patience and preference

Best regards,

Paco Armenta
Customer Service Advocate
3D Robotics
Mon-Fri 8am-5pm PST
Call us to: (858) 225-1414
Toll Free: (855) 982-2898