I purchased in May , bought the Gimbal Spare Battery and SOLO with the understanding they would arrive first week of JUNE at the latest ( Per B&H )
We know the rest , I called in July to inquire as to where we stood I was concerned that I would lose my ability to return the setup if dissatisfied ( he assured me the clock doesn't begin ticking till I actually get the full package. Also I was told the Gimbal would be here Mid July , That Person told me I would be given a FREE spare Batt for my patience, I let him know I was grateful and waited...........andddddddd waited .............
Well today it occurred to me that I was officially past my 30 day window to return, so being the OCD weirdo I am I called , spoke with another very kind and agreeable CS rep , he assured me the notes from my last call would ensure I recieved the batt I was promised he ALSO informed me that I was very High up in the queue to get the Gimbal and he believed they would be seeing them one week from today and I should have it by NEXT Friday.
He was also kind enough to Email me confirmation my return window does not begin until all pieces that I purchased are in my possession .
One of the ways I judge a company is by the way they speak to you and what they DO for you , in both cases I am very pleased with B and H , if either of these reps were in any way rude the Drone would have RTH'd right then and there.
I hope ( and believe) our patience on the gimbals will be rewarded .
FIngers crossed
We know the rest , I called in July to inquire as to where we stood I was concerned that I would lose my ability to return the setup if dissatisfied ( he assured me the clock doesn't begin ticking till I actually get the full package. Also I was told the Gimbal would be here Mid July , That Person told me I would be given a FREE spare Batt for my patience, I let him know I was grateful and waited...........andddddddd waited .............
Well today it occurred to me that I was officially past my 30 day window to return, so being the OCD weirdo I am I called , spoke with another very kind and agreeable CS rep , he assured me the notes from my last call would ensure I recieved the batt I was promised he ALSO informed me that I was very High up in the queue to get the Gimbal and he believed they would be seeing them one week from today and I should have it by NEXT Friday.
He was also kind enough to Email me confirmation my return window does not begin until all pieces that I purchased are in my possession .
One of the ways I judge a company is by the way they speak to you and what they DO for you , in both cases I am very pleased with B and H , if either of these reps were in any way rude the Drone would have RTH'd right then and there.
I hope ( and believe) our patience on the gimbals will be rewarded .
FIngers crossed