That's funny. Looks like Solo is shaking his head. You need to submit a support ticket via the Solo app.
Once you receive the automated email with the ticket number, attach this video (or a Dropbox link) and reply to the automated ticket.
Give it 20-30mins after sending the email then follow up via live chat with your ticket number. If you do this you will get the ball rolling without waiting around for days waiting for a reply.
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