No... You aren't And saying so doesn;'t make it so. To start with, you are obsessing (in nearly every post) on the fact that guy doesn't use is name in his profile... Really? Does that solve your propblem? You are also being very combative, which doesn't make people (who aren't getting paid) want to help you.... Use that information or don't. It is however fact.
Yes, I have communicated with 3DR and they told me that they would have enginnering get back to me. A vague e mail arrived and then they went silent.
That was not the question... The question was have you CALLED them on the phone. You are much more likely (especially after staring a ticket) to talk to an engineer, who will know the answer to most oif not all of your questions... Instead you are wandering around the Internet trying to answer them yourselve, injecting your bias that you have been "lied to" and getting opissed because you don't have answers.
As for an exchange of the camera. There is nothing wrong with the camera..
Case in point you aren't working toward a solution, but are trying very hard to be "right". Example: Since you stated that the Hero 3+ is new, (and whithout a chip on my shoulder) I would just go down to BB and exchange it for one that I know works, and be done with it... As I mentioned, even working, the HERO 3+ silver has a smaller sensor, and processor than the black, which results in lower frame rates, which is bad for ANY aerial videopgraphy... Instead... You want to be right....
Upgrading the camera for 400 plus dollars is not want I had planned. Nor do I think I would do that. The Return Discussion I had with the manager at Best Buy was not positive.... They seem to think that has to be done through 3DR.... but if I can make it work.. why return it...?
See above... You said it was new. Positive or not... if it actually is new you can exchange it. I know, I have done it, at BB, and recently. The Hero 3+ Silver is also a much lesser camera than the black, not as well suited for aerial videogpraphy. The black is around $70 more and much better suited for drone use.
As I said earlier, I don't see a technical reason why the Hero 3+ Silver won;t work, but I am not an expert on teh HERO Bus, and it is highly possible there will be limitations, as HERO keeps adding capability to it as others (such as 3DR) start to use it.
In the end (as was alo mentioned) you have a few choices.
1. Wait for 3DR to open tomorrow and talk with them to get a definitive answer as to the compatability of the HERO 3+ Silver, and when a fix (if any) will come out. Act depending on that outcome.
2. Exchange your GoPro with one that you know will work (and while doing that, I would personally get one better suited).
3. Send the Solo back.
4. Keep waisting large amounts of time pounding your head against the Internet wall finding "something" that says it might work, and comlaining that your problem isn't solved, which gets nothing done, while working hard to be "right" about your HERO purchase and continue trying to make 3DR a "bad guy".
I support 1-3
From what I see, you have apparently been spending numerous hours searching for any evidence that says your camera "might" work (however indirect) in some attempt at a "pre-emptive" attack, and therefore atttributing everything bad you can to 3DR's motives, even though it sounds as if you have had limited actual contact with them.
You are starting (with the help of someone here) to work toward a solution (as long as your camera will work). That is a good move and a good start.
My suggestion however is to work toward the solution regardless of whether the camera you have works or not. What if it has limited capability? Are you going to go through the process again complaining of that? I will bet you are going to have less than optimum results with the camera you have, based on the video specs.... What then? More complaining that others get better reults?
Here is the basic question: Do you want the best solution? Or do you want to be "right"? Sometimes you have to choose...
Either way, I'm done helping.
