Blue flashing light on gimbal?

Joined
Mar 26, 2017
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Veneta oregon
I got a bestbuy gimbal installed and on startup the gimbal does nothing but blink blue. Camera feed through hdmi is good and it's balanced but never moves on its own. Solo,app and controller are updated but I noticed under settings the gimbal firmware is blank. Wires are good and not interfering with gimbal movement. Emailed help@3dr. Waiting for a response since the only info I've found online just says contact support. No explanation on what is causing it. Anyone heard of this? Do I need to order a new gimbal?
 
Ok I got a reply from 3DR the blue light on the gimbal means bad motor return to sender no a software issue don't reset your solo.
 

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